Privacy Policy

Privacy Policy

Terms and Conditions

Before you place any order of our services or download products please remember you are advised to read and understand these conditions. We do recommend you print and a keep these terms for your records because they affect your rights and liabilities.

you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern School-e’s relationship with you in relation to this website and our services. If you disagree with any part of these terms and conditions, please do not use our website and do not purchase any of our services or products from us.

By submitting an order or enquiry, you are accepting the Terms and Conditions of the School-e web site hold by School-e Ltd, Registered in England, Company No 7562809 (Educational distributor & Services provider)

 

Conditions of general Use of our site:

The content of the pages in this website is for your general information and use only. It is subject to change without notice. At this moment in time you can find general information in the main site, you can also follow our blog and you can see our online shop .
We shall not be liable for any information or materials on this website that you use and this will be entirely at your own risk. It shall be your own responsibility to ensure that any of our services, information available or products through this website meet your specific requirements.

You acknowledge that such information and materials may contain inaccuracies or errors and we don´t accept any liability for any such inaccuracies or errors to the fullest extent permitted by law.

Neither we nor any third parties provide any warranty or guarantee as to the performance of our website, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You will accept that from time to time sections of our site might not be available and we shall not be liable for these innacuraces. Such as links provided for your convenience to give you further information. We have no responsibility for the content of the linked website(s) and we haven´t got immediate control of broken links. Those can happen at any time and we won´t accept any liability for anything like that.

This website contains material which is owned by School-e Ltd or licensed to us. This material includes, but is not limited to, the design, layout, appearance and graphics. Reproduction of our content and/or duplication in order to damage our site is prohibited other than in accordance with the copyright notice, you can of course extract content and use it for your own gain such as lessons, classes, etc. If we notice duplication of our online content with the intention of harming our online reputation or unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence, we will take immediate legal action and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

In the event of the use of any trademarks in this website which are not our property we will acknowledge this on our website.

These general conditions have to also be read with our Privacy Policy that you can also find in this site and with the Conditions of Use below in case you order any of our current products.

 

Terms & Conditions for the clubs

The fees are payable before we start the clubs.

The fees are non-refundable. If you think your child is not ready please don't pay the fees. Try one session first however, you will have to complete our form. (GDPR and Public Liability Insurance reasons)

(exceptions apply - long child illness and /or in the event we had to cancel a class and we could not offer another session, we exclude school closures due to weather some other school events, Election polls and any future pandemics - excluding Covid 19

We reserve the right to exclude any child who persistently misbehaves and doesn’t follow the club rules.

If for any reason we have to cancel any lesson, parents will be informed and another session will be offered.

We reserve the right to substitute teachers should the need arise.

We reserve the right to charge an administration fee of £15 for late inscriptions.

We offer Public Liability Insurance and all our teachers are DBS checked.

 

Terms & Conditions for the Private Tuitions

 

The fees are payable before we start the lessons.

The fees are non-refundable.

The customer should advice us within 12 hours time if they wish to cancel a lesson otherwise we reserve the right to charge the lesson.

If for any reason we have to cancel any lesson, you will be informed and another session will be offered.

We reserve the right to substitute teachers should the need arise.

We offer Public Liability Insurance and all our teachers are DBS checked.


Terms and Conditions for businesses

 

The fees are payable before we start the lessons.

Before you book with us please remember you are advised to read and understand these conditions. We do recommend you print and a keep these terms for your records because they affect your rights and liabilities.

By submitting an order, you are accepting the Terms and Conditions of School-e Ltd, Registered in England, Company No 7562809 (Language provider & Educational distributor)

  • We will not accept any alcohol, any sort of drugs or smoking in the class or during the lessons. If the teacher suspects of any thing like that you will be asked to leave the premises.
  • We must behave in a civil manner during the Spanish lessons.
  • If you miss a class you can not make it up and no refund will be given.
  • If the private lessons are taking place in your premises our teacher will wait 10 minutes and will try to get in touch with you during that time. No refund will be given if we can´t provide the Spanish lesson.
  • Only in exceptional medical circumstances if you can’t attend to one of the courses you have already paid and booked we will offer an alternative course to you if this is available at a later time or can be re-arrange at a later time however we are not bound to do this and we will not enter in discussions.
  • Full fees must be paid prior to the specific program's start date.
  • Money refunds will be within 15 days. (Usually are 2 days since bank details are given.)
  • School-e Ltd is not responsible for illnesses, accidents, injuries or loss of properties at our classes.
  • If for any circumstance we can’t provide a lesson we will suggest some alternatives to you however don’t worry we will refund the money if we can’t really arrive at any agreement. (No extra charge will be applied)
  • Please note, that in addition for group courses:

  • School-e Ltd reserves the right to modify or cancel any group course if it does not have the minimum number of students to be formed at a particular level or time. Upon paying the course state in your first option, the student accepts all of the terms and conditions outlined.
  • We should try to be on time avoiding disturbing the rest of the group.
  • If for any circumstance we can’t provide a course we will suggest some alternatives to you however don’t worry we will refund the money if we can’t really arrive at any agreement. (No extra charge will be applied)

  • Payment & Currencies


    We accept payment by most major credit and debit cards. These are processed online using the Paypal secure payment service. Prices are shown in Pounds Sterling (£).The total price is inclusive of any applicable value added tax.
    The security of the service can be verified when you enter the secure server (via the order area) by clicking on the padlock which will appear on the bottom of your screen. This will supply details of the certificate we use and its authenticity.
    If you have any queries about making payments please contact us by email at Info


    Shipping and Handling


    In the event of any orders that are not a download product are shipped either using Royal Mail or a carrier. For reasons of security when you order online, we will ship to the billing address that is linked to order. If this is not convenient, please contact us to Info
    If no one is available when the carrier tried to deliver your order you may need to collect it from the local depot a card will be left with instructions on what you need to do.
    We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you. If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you.
    If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance delivery will be said to be made in instalments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the instalments in accordance with these conditions, or any claim by you in respect of any one or more instalments will not entitle you to treat the contract as a whole as repudiated.
    If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.
    Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled we will refund you any monies already paid by you and any reasonable return costs incurred by you.

    Note: we only deliver our goods to UK. For the rest of terrotories contact to our main supplier.


    Return of Damaged or Faulty Goods


    Every effort is made to ensure your products reach you in perfect condition, but if this is not the case you should contact us within 14 days of receiving your order to arrange a replacement or full refund.

    In case you couldn't download one of our file the easy way for you would be to e-mail us and we will send you an e-mail with the file. If this was the case you will need to provide proof of your purchase. 


    If you would like to return damaged or faulty goods, please ensure that you contact us first by e-mailing us at Info
    We will then give you a reference number and send a return postage paid label to allow you to return the goods at no cost. This guarantee does not affect your statutory rights as a consumer.


    Cancellation and Returns:


    School-e Ltd customers may cancel their order (or any part of it) at any stage before it is delivered to the customer. Please note that it may not be possible to stop despatch of the products ordered and therefore customers will need to return the products in accordance with our returns police which can be found in our Terms and Conditions.
    Unless items are damaged or faulty when delivered, customers may only cancel pre-owned software and/or hardware orders if in the case of pre-owned software and/or hardware the items are in the same conditions they were in when we delivered them to you, have not been used by you (except to the extent reasonably necessary to examine them), are undamaged and, in the case of any game or other computer software, provided that it is still in the packaging when the game or other computer software was delivered.


    If you want to cancel the order before the goods are delivered we have to apply a 12% handling fee.


    Tax Charges


    VAT is included at the standard rate.


    Return of Unwanted Goods


    We guarantee your satisfaction with all our products that you purchase from School-e Ltd. If in the exceptional event that you are not happy with your purchase for any reason you should contact us within 10 days of receiving your goods at info to arrange a full refund. Unwanted goods must be returned to us in their original condition and packaging within 14 days. Refunds will be made within 30 days from the goods being received by us. Bering in mind this guarantee does not affect your statutory rights as a consumer.

    We don't accept return of download products. 

     

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